- Case Study
star*time Narrative Content Review Module Increases Revenue
Marshall Dennehey Warner Coleman & Goggin
Marshall Dennehey Warner Coleman and Goggin is a Philadelphia-based Insurance Defense firm with 360 lawyers in 17 offices. In 2003 firm administrators noticed that time records were regularly being written off because they did not follow the grammatical guidelines defined by their insurance company clients. One of their clients, for example, did not want to pay for any “telephone conferences” unless the narrative specified who had approved it.
Marshall Dennehey requested that Select* Associates design a program to prohibit the financial loss associated with billing time entries that did not satisfy their clients’ requirements.
Marshall Dennehey had already implemented Select* Associates’ star*time application to provide integrated time entry and time calendar inquiry/reporting on all secretarial desktops. This also provided an easy way to maintain up-to-date information on time tracking statistics throughout the month.
Select* Associates created a star*time Narrative Content Review module, a rules-based content checker built directly into the star*time data entry application. This checker is designed to prevent “prohibited” phrases from being entered during the time recording process.
Select* Associates identified the time recording rules and included them in the star*time description analysis software. When a narrative rule is violated, the system notifies the user and provides details for modifying the time entry narrative. As an example, if a user enters the narrative “conference call with Joe Dash,” a message indicates that the person who approved the call must be specifically noted, enabling the narrative to be entered correctly.
The implementation of the star*time Narrative Content Review module also provides an easy way for the rules to be regularly updated. As rules are implemented or refined, they can immediately be put into place throughout the entire firm.
Marshall Dennehey has greatly limited the amount of time entries that are automatically written off because of poor or incorrectly worded narrative descriptions. In addition, Marshall Dennehey has also greatly reduced the amount of in-house editing and review required to insure that time entry descriptions follow client guidelines.